Four Practical Revolutions in Management: Systems for Creating Unique Organizational Capability
By Center For Qual.
Description
Shiba and Walden have significantly revised their classic, A New American TQM. With new methodologies and case studies, this work is one of the most comprehensive studies of management theory and business success. The authors identify a comprehensive approach to management that goes beyond operations improvement to help executives and managers create unique organizational capabilities. They contend that organizations must develop skills in four major areas: customer focus, continuous improvement, total participation, and societal networking. They present proven methods that enable dynamic i...
ISBN(s)
1563273888, 9781563273889
